Refund Policy

Last updated: June 22, 2026

We want you to love your VELESEY pieces. If something isn't right, here's how our refund process works.

Returns

You have 14 calendar days from the date of delivery to request a return. To be eligible, items must be unused, unworn, unwashed, and in the same condition you received them, with all original tags and packaging intact.

For hygiene and safety reasons, certain items — including underwear, swimwear, and other intimate apparel — cannot be returned once the hygiene seal or tags have been removed, unless the item is defective or damaged.

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days.

Damaged or Incorrect Items

If you received a defective, damaged, or incorrect item, please contact us within 7 days of delivery at support@velesey.com with photos of the item, and we will arrange a replacement or full refund at no additional cost to you.

Late or Missing Refunds

If you haven't received a refund yet, first check your bank account again, then contact your credit card company — it may take some time before your refund is officially posted. If you've done this and still have not received your refund, please contact us at support@velesey.com.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item in a different size or color, contact us at support@velesey.com.

Shipping Costs for Returns

You will be responsible for paying your own shipping costs for returning your item, unless the return is due to our error. Shipping costs are non-refundable.