FAQ

Q: What sizes do you offer?
A: We offer a wide range of sizes across our collections. Each product page includes a detailed size chart to help you find your perfect fit.

Q: How long does shipping take?
A: Orders are typically processed within 1–3 business days. Delivery times vary by location — see our Shipping Information below for full details.

Q: Do you ship internationally?
A: Yes, we ship to most countries worldwide. Shipping costs and delivery times are calculated at checkout based on your location.

Q: What is your return policy?
A: We accept returns on unworn, unwashed items with tags attached within 14 days of delivery. For hygiene reasons, we're unable to accept returns on certain intimate items unless they arrive defective. See our Refund Policy for full details.

Q: How can I track my order?
A: Once your order ships, you'll receive a confirmation email with a tracking number and link.

Q: What payment methods do you accept?
A: We accept all major credit cards, PayPal, and other secure payment options available at checkout.

Q: How do I contact customer support?
A: Email us anytime at support@velesey.com — we aim to respond within 24–48 hours.

Q: Is my personal information safe?
A: Yes. We use secure, encrypted checkout and never sell your personal information. See our Privacy Policy for full details.